What does Upsell Master do?
The kinds of offers Upsell Master shows and where each one appears in the buyer's journey.
Upsell Master adds offers and extra options to three stages of a Shopify purchase: the checkout, the post-purchase page and the Thank You page. Every offer belongs to one of these stages. The table below shows what appears where.
Where each offer appears
| Stage | When the buyer sees it | What Upsell Master can show |
|---|---|---|
| Checkout | Before they pay | Pre-purchase upsells, Shipping Protection, Cart Control, Pre Purchase Pair Together, Checkout Blocks |
| Post-purchase page | Straight after payment, before the Thank You page | Post-purchase upsells and downsells, accepted with one click |
| Thank You page | After the order is placed | Thank You page offers, Feedback Widget |
In checkout
You set these up from Checkout in the app menu. Each one is a card on that page.
- Pre-Purchase Upsells show products the buyer can add to the cart before paying. Each upsell has its own trigger conditions, so you can show different products for different carts.
- Shipping Protection lets the buyer add protection against damage, loss or theft in transit.
- Cart Control lets the buyer change item quantities directly in checkout.
- Pre Purchase Pair Together adds a Pair Together button under cart lines with recommended pairings.
- Checkout Blocks add trust badges, reviews and images to the checkout.
See Checkout and Thank You for how each one works.
After payment: the post-purchase page
You build post-purchase offers from Funnels in the app menu. When the buyer has paid, Shopify can show an extra page before the Thank You page. On that page Upsell Master offers products the buyer can add to the order they've just placed, without entering payment details again.
A post-purchase funnel can have a first offer, a second offer shown if the buyer accepts, and a downsell shown if they decline. See Post-purchase for details.
On the Thank You page
Each post-purchase funnel also has a Thank You Page step, where you choose products to offer on the Thank You page. The Feedback Widget (set up from Checkout) also appears on the Thank You page and asks buyers about their checkout experience.
How the app decides what to show
Pre-purchase upsells and post-purchase funnels both use trigger conditions, such as the products in the cart, the order value or the buyer's country. When more than one matches, the one highest in your list is shown. See Funnels for how this works.
Where to see results
Analytics in the app menu shows views, conversions and revenue for your offers. Orders opens the Order browser, where you can look at each order with its funnel tracking data. See Analytics for what each number means.
Nothing appears to buyers until you've placed the app's blocks in Shopify's checkout editor and selected Upsell Master as your post-purchase app. See Turning on the checkout extensions.