How does shipping protection work?
Offer buyers an optional fee in checkout to protect their order, charged as a flat amount or a percentage.
Shipping protection adds a box to checkout that the buyer can tick to add a protection fee to their order. When they tick it, a Shipping Protection item is added to the cart at the fee you set. When they untick it, the item is removed.
Upsell Master only adds the fee to checkout. It doesn't provide or manage the protection service. You decide what the protection covers and handle any claims yourself.
The block appears on the checkout steps, so your store needs Shopify Plus. In Shopify's checkout editor it's called Shipping Protection.
Set it up
- In Upsell Master, go to Checkout.
- On the Shipping Protection card, click Edit Shipping Widget.
- Click Create New Shipping Protection.
- Under This shipping protection will trigger for, choose when it shows (see below).
- Fill in Label on checkout and Description.
- Under How do you want to charge for protection?, choose Flat fee or Percentage of order total, and enter the Protection fee.
- Save, then make sure the Shipping Protection block is placed in Shopify's checkout editor.
The first time you open this page, the app creates a product called "Shipping Protection" in your store. That product is what's added to the cart. Its image is shown next to the protection in checkout.
When it shows
| Trigger | Shows when |
|---|---|
| All Products | Every order |
| Specific Products | The cart contains products you choose |
| Order Value | The order total is above a minimum or below a maximum |
| Quantity | The total number of items meets your rule |
If you add several conditions, all of them must be met.
The fee
- Flat fee: the same amount on every order.
- Percentage of order total: a percentage (up to 99%) of the cart's items. The protection item itself isn't counted.
The fee is set by the app, not by the product's price in Shopify. Buyers can't change it by editing the cart.
What the buyer sees
A bordered box with:
- a tick box with your Label on checkout;
- the product image, the protection title and the fee;
- your Description in smaller text.
While the cart updates, the label briefly reads "Adding..." or "Removing...". If the block can't load, the buyer sees "Failed to load shipping protection options".
On the order
The protection appears as a normal line item called Shipping Protection, at the fee charged. You can see and refund it like any other item.
A/B testing
Use Create A/B Test to compare labels, fees or descriptions. A Blank split test widget variant shows nothing, so you can measure how often buyers add protection when it's offered.
How do cart controls and the no-checkout-qty tag work?
Let buyers change item quantities in checkout, and stop it for specific products with a product tag.
How do I add trust badges, reviews and images to checkout?
Use Checkout Blocks to show trust badges, customer reviews and images in Shopify checkout.