How do I ask buyers a question with the feedback widget?

The feedback widget asks buyers one multiple-choice question on the Thank You page, such as "How did you hear about us?". Buyers pick one answer and click Submit.

Set it upCopy Anchor Link

1. In Upsell Master, go to Checkout.
2. On the Feedback Widget card, click Edit Feedback Widget.
3. Click Create New Feedback Widget.
4. Enter the Question.
5. Under Available Options, click Add Option for each answer and type its label. Fill in any empty options before adding more.
6. Optionally turn on Others Field so buyers can type their own answer, and set the text shown in that box (for example "Please specify...").
7. Save and make sure the widget is active.
8. In Shopify's checkout editor, switch to the Thank You page and add the Feedback Widget block.

What the buyer seesCopy Anchor Link

• Your question, with the answers as tick boxes. Only one can be selected.
• The answers appear in a random order for each buyer, so the first option doesn't get extra picks just for being first.
• If Others Field is on, an Other option appears last. Choosing it opens a text box, and Submit stays disabled until the buyer types something.
• After submitting, the buyer sees "Thank you!" and "Your feedback has been received."

Answering is optional. Buyers who ignore the widget can carry on as normal.

Reading the answersCopy Anchor Link

Open the widget in the app to see Response Analytics:

• Total Responses and Response Rate: how many buyers who saw the widget answered.
• Leading Option: the most-chosen answer.
• Option Performance: a breakdown per answer, including custom responses from the Others Field.

Choose a period with Today, Last 7 days, Last 30 days, Last 90 days or All Until Now, and click Refresh to reload.

The widget only shows on the Thank You page. It doesn't appear on the Order status page.